Refund Policy

Tower 28 Beauty accepts eligible return requests made within 30 days after delivery.

Eligibility

Items should remain unused, in their original condition, and in the original packaging. Include the order number or other proof of purchase. We cover eligible return shipping and provide return instructions or a prepaid label. No restocking fee is charged.

Damaged, missing, or incorrect items

Contact us with the order details and clear photographs when an item arrives damaged, incomplete, or different from the order.

Refunds

After the returned item is received and approved, we issue the refund to the original payment method within 10 business days. A bank or payment provider may need additional time to post it. Cancellation or address-change requests should be submitted before dispatch, but success cannot be guaranteed.

Store contact details

Store: Tower 28 Beauty
Website: tower18beautylife.com
Email: Support@tower18beautylife.com
Phone: (605) 935-6312
Physical address: 2974 N 13th St, Kansas City, Kansas, 66104, United States