FAQ

Where do you ship?

We ship within the United States and provide free Standard Shipping.

When will my order arrive?

Processing takes 1–2 business days, followed by an estimated 4–6 business days in transit. Tracking is emailed after dispatch.

Can an order be changed?

Contact us as soon as possible before shipment. A change or cancellation cannot be guaranteed.

What is the return window?

Eligible return requests may be made within 30 days after delivery.

How long does a refund take?

Approved refunds are issued within 10 business days; the payment provider may require additional posting time.

What if an item is damaged or incorrect?

Send the order details and photographs so the issue can be reviewed.

How can I pay?

The payment methods currently available to an order are displayed during secure checkout.

How can I contact the store?

Email Support@tower18beautylife.com or call (605) 935-6312.

Store contact details

Store: Tower 28 Beauty
Website: tower18beautylife.com
Email: Support@tower18beautylife.com
Phone: (605) 935-6312
Physical address: 2974 N 13th St, Kansas City, Kansas, 66104, United States